WHAT PERSONAL DATA WE COLLECT

DATA WE COLLECT WHEN YOU VISIT OUR WEBSITE

When you visit our website, we automatically collect and store certain data in our server logs and cookies, which are small files sent to your computer.

While this data does not directly identify you, it tracks your browsing activities on our website, including the pages you visit, the date and time of your visits, your search queries, and information about your device (such as hardware model, operating system version, unique device identifier, IP address, hardware settings, browser type, and browser language). It also records the date and time of your requests and referral URLs.

We may work with third-party advertising companies or affiliates to display ads on our site. These third parties might place or recognize cookies on your browser while delivering their ads. We do not have access to the information collected or stored in these third-party cookies, nor do we share your personal data with these advertisers or any other third parties.

DATA WE COLLECT WHEN YOU SIGN UP OR WHEN YOU ORDER PRODUCTS

• Certain services on our website require you to sign up. To access these services, we will ask you to provide personal data. We appreciate it if you provide complete and accurate information and notify us if your details need updating. Failure to provide accurate information or to update us on any changes may prevent us from delivering the services you requested.

  We collect the following types of personal data:

• Identification data, including your name, telephone number, e-mail address, home address, login and password, photograph and date of birth (or age).

• IT data, including data related to your browsing on our website, such as the pages that you accessed, the date and time you accessed to these pages, your search queries, information on your device (hardware model, operating system version, unique device identifiers, Internet protocol address, hardware settings, browser type, browser language), the date and time of your request and referral URL.
• Financial data, including your credit card details, are not be collected by us; when placing an order you are redirected to a third party service provider dealing with the payment process.

HOW WE USE PERSONAL DATA WE COLLECT

We use your personal data only within the boundaries set by applicable laws and regulations. At times, we may need to use your data to comply with legal requirements. However, we do not make any automated decisions based solely on automatic processing that could produce legal effects or significantly impact you.

We use your personal data for the following purposes:

• We use your identification data to facilitate delivery of goods you have purchased from us, update you on the progress of your order, send reminders for replenishment, process automatic re-orders, handle returns and service your account and to contact you in case of a product recall. Such a process is based upon the agreement we enter into.
• We anonymise your IT data and use it to improve your experience on our website, identify and report on bugs and issues, assess the impact of changes we make on customer behaviour, analyse and improve the performance of the website. Such a process is operated for our legitimate interest.